Thanks to this initiative, residents of the municipality can take advantage of the benefits offered by Línea Verde. This service provides a direct channel of communication with the Town Hall and, in a very simple way, for reporting incidents related to the municipal services and the town’s public facilities.
¡Now you can help us to better preserve our surroundings and stay informed about activities at the Ecoparque de Trasmiera!
During this month of December, the Town Hall of Arnuero joins more than 500 municipalities nationwide that have the Línea Verde service. Through this direct channel of communication, residents can inform the local authority about any incidents they notice in their area. With this citizen participation tool, the Town Hall aims to understand the municipality’s needs and, therefore, be able to address the issues that have been reported.
To be able to use this new service, it is necessary to download the Línea Verde APP. To do this, the user accesses Google Play or the APP Store depending on the technology used in their Smartphone (Android/iOS). Once it has been found, the download is carried out free of charge. From that moment on, Arnuero users must select this municipality to contact the council and report the incidents. The process is very quick and simple.
To report an incident, simply tap on the button “New Incident”. A dropdown menu with the different types of incidents appears on screen. The user selects the one they want to report. If the user does so from the location of the incident, the APP automatically detects the exact coordinates where the fault is located. The next step is to attach a photo of the incident and some observations about it. All that’s left is to press the send button. Once sent, Town Hall staff receive notification of the incident that has been reported. From that moment on, the procedures are initiated to resolve the problem. The citizen, in turn, receives notification on their mobile phone whenever there is a change in the status of the incident.
Through Línea Verde, the user can also submit any environmental question. Simply select the “Make your enquiry” option. Within a maximum of 24 hours, you will receive a response from a team of experts in the subject, completely free of charge.
You can also access the Línea Verde service via the web through the domain www.lineaverdearnuero.es In addition to reporting an incident or submitting a question, the user has access to a wide range of environmental information content (good practice guide, tips, information specific to the municipality, etc.).
Línea Verde also offers its services via telephone at 902 193 768, between 8.00 am and 5.00 pm (call cost 0.07 €/min).
Another of the options offered by this tool is the sending of information communications by the Town Hall to citizens who wish to receive them. In this way, as well as implementing a channel to improve the operation of services and resolve maintenance incidents in the municipality, we can also share any public service information that is considered appropriate, such as a road traffic closure on a street, the timetable for certain municipal events, or an interruption of water or electricity that may occur anywhere. They can also check the main points of interest located in the municipality and relevant information about it.
The Town Hall of Arnuero encourages local residents and visitors to use the Línea Verde service. Through the introduction of this service and thanks to significant citizen participation, it aims to achieve a municipality that meets its residents’ expectations for social well-being.